Legal documents

Terms of Service

Last updated: 1 June 2026 · Version 1.0

Contents

  1. Introduction and acceptance
  2. Description of service
  3. Important medical notice
  4. Account creation and management
  5. Pre-launch terms
  6. Rights before launch
  7. Your obligations
  8. Intellectual property
  9. Limitation of liability
  10. Suspension and termination
  11. Governing law
  12. Contact

1. Introduction and acceptance

These Terms of Service ("Terms") govern the relationship between Lyvoo Health, Lda. ("Lyvoo", "we") and the user ("you", "user") with respect to access to and use of the Lyvoo platform, available at lyvoo.pt and on the Lyvoo mobile application ("Platform").

By creating an account or using the Platform, you confirm that:

  • You have read, understood, and accept these Terms in their entirety
  • You are 18 years of age or older
  • You have legal capacity to enter into binding contracts

If you do not agree with any of these Terms, you should not use the Platform.

2. Description of service

Lyvoo is a personalised preventive medicine platform that offers:

  • Delivery of biological sample collection kits (dry blood spot - DBS technology) for at-home laboratory analysis
  • Biomarker analysis by a partner laboratory whose identity and accreditation scope will be published before enrolment opens
  • Contextualisation of results with human review; the professional model, credentials and boundaries will be published before enrolment opens
  • Personalised reports with preventive health recommendations
  • Personalised dietary and supplementation plans
  • Longitudinal health monitoring through the Lyvoo app

Lyvoo reserves the right to modify, suspend, or discontinue Platform features, with reasonable prior notice.

3. Important medical notice

⚕️ Lyvoo is not an emergency medical service and does not replace consultation with your GP or specialist.

Lyvoo's services are preventive and wellness-oriented. The information, reports, and recommendations provided through the Platform:

  • Do not constitute a medical diagnosis
  • Do not replace the assessment and advice of your attending physician
  • Should not be used as the sole basis for health decisions
  • Are not appropriate for urgent or emergency medical situations

In the event of a medical emergency, call Portugal's national emergency medical service (INEM) on 112 or go to your nearest A&E immediately.

If any Lyvoo result or recommendation causes you concern, we recommend consulting your GP or a specialist.

4. Account creation and management

4.1 Registration

When enrolment opens, account creation and programme access will be subject to the commercial terms published at that time. Every user must provide true, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your password and for all activities carried out on your account.

4.2 Security

You must notify us immediately of any suspected unauthorised use of your account: suporte@lyvoo.pt. Lyvoo is not responsible for losses resulting from unauthorised use of your account.

4.3 One account per user

Each account is personal and non-transferable. Sharing an account with third parties or creating accounts on behalf of others without express authorisation is prohibited.

5. Pre-launch terms

Lyvoo is in pre-launch. No public prices, payments, subscriptions, module purchases or renewals are currently available through this website.

Before enrolment opens, Lyvoo will publish the final programme contents, inclusions and exclusions, optional-module terms, total price, applicable taxes, payment methods and any renewal rules.

6. Rights before launch

Because the programme cannot currently be contracted or paid for during pre-launch, no cancellation or refund flow currently applies to a service purchase.

Withdrawal, cancellation, kit replacement and refund terms will undergo legal review and be presented clearly before any commitment or payment. Statutory consumer rights will always remain protected.

Questions about pre-launch can be sent to suporte@lyvoo.pt.

7. Your obligations

By using the Platform, you agree to:

  • Provide truthful and complete information about your health status
  • Follow the biological sample collection instructions included in the kit
  • Not share your account with third parties
  • Not use the Platform for illegal or fraudulent purposes
  • Not attempt to access other users' accounts or Lyvoo systems without authorisation
  • Not reproduce, distribute, or commercially exploit any Platform content without written authorisation
  • Notify Lyvoo of any security vulnerability you identify

8. Intellectual property

All Platform content - including texts, images, logos, software, generated reports, methodologies, and interfaces - is the property of Lyvoo Health, Lda. or its licensors, and is protected by copyright and other intellectual property rights.

The user is granted a personal, non-exclusive, non-transferable, and revocable licence to access and use the Platform exclusively for personal purposes, within the scope of the services contracted.

Your personal data and health data belong to you. Lyvoo does not acquire any proprietary rights over them.

9. Limitation of liability

Lyvoo is committed to providing its services with the utmost rigour and professionalism. However, there are limitations to our liability that are important to understand.

Lyvoo is not liable for:

  • Damages resulting from medical decisions taken solely on the basis of Lyvoo results, without consultation with a healthcare professional
  • Errors or inaccuracies arising from biological samples incorrectly collected by the user (not following the kit instructions)
  • Temporary Platform unavailability for technical reasons beyond Lyvoo's control
  • Indirect damages, loss of profits, or special damages, to the maximum extent permitted by law

Lyvoo's total liability to any user shall not exceed the amount paid for the current plan, except where the law imposes broader liability.

These limitations do not affect the consumer's statutory rights under Portuguese and European consumer protection legislation.

10. Suspension and termination

Lyvoo reserves the right to suspend or terminate your account, with or without notice, in the following cases:

  • Breach of these Terms
  • Provision of false or misleading information
  • Fraudulent or abusive activities
  • Non-payment
  • As required by law or court order

In the event of termination initiated by Lyvoo without cause attributable to the user, you will be refunded proportionally for the unused period of the plan.

11. Governing law and dispute resolution

These Terms are governed by Portuguese law. In the event of a dispute, the parties commit to seeking an amicable resolution in the first instance.

If no agreement can be reached, the user may have recourse to:

Without prejudice to the above, the courts of the consumer's domicile shall have jurisdiction to settle any disputes, in accordance with Portuguese law.

12. Contact

For questions relating to these Terms of Service: