Pre-launch transparency

Trust begins by saying exactly what we know.

This page separates commitments supported by the current Lyvoo process from information that must be completed and published before any enrolment or payment.

Confirmed in the current process

These points are reflected in the current operational journey, terms or privacy policy.

Human review before publication

Confirmed

Results, reports and nutritional guidance undergo human validation before becoming available to the client.

Basis: client process and terms of service.

Explicit consent for health data

Confirmed

Processing biomarkers and other health data requires separate, explicit consent.

Basis: Privacy Policy, sections 2–4.

Restricted clinical access

Confirmed

Access to results is limited to the relevant team providing the service and preparing deliverables.

Basis: Privacy Policy, section 4.

Visible operational journey

Confirmed

The private dashboard presents kit, return, laboratory, results, follow-up and reassessment stages.

Basis: implemented client journey.

Service boundaries

These boundaries must remain visible because they reduce risk and prevent incorrect clinical expectations.

Not a diagnosis

Boundary

Lyvoo information does not replace assessment by your treating doctor and should not be the sole basis for health decisions.

Not an emergency service

Boundary

For urgent or emergency situations, use the appropriate healthcare services rather than the Lyvoo platform.

Required before opening

Lyvoo should not open enrolment until these elements are approved and published.

Partner laboratory

Pending

Publish identity, location, accreditation evidence or number, accredited scope and sample responsibilities.

Abnormal or critical results

Pending

Publish who reviews results, within what timeframe, how clients are contacted and when medical care is recommended.

Genetic and microbiome data

Pending

Publish providers, processing locations, retention, deletion, reuse and specific consent rules.

Legal identity and processors

Pending

Complete company identification, registered office, processor list, locations and contractual safeguards.

Verifiable professional credentials

Pending

Publish applicable qualifications, registration or licence identifiers, service role, scope of responsibility and an independent verification route.

Claims and sources register

Pending

Link each clinical, nutritional or operational claim to its source, studied population, limitations and review date.